How to Order Doors

Payments

Payment is due in full upon placement of all orders. At the sole discretion of Trudoor LLC, we may allow a 50% deposit on orders requiring significant or lengthy production, with the remaining balance due prior to shipment.

Charge Accounts

Credit may be extended at the sole discretion of Trudoor LLC. A Net 30 Charge Account Application and a Past Due Credit Authorization Form must be completed and approved by Trudoor LLC before credit can be extended. Should your account become 45 days past due, Trudoor LLC is authorized to charge your credit card or debit card in the amount of the past due balance.

Payment Options

For your convenience, Trudoor accepts American Express, Discover, MasterCard, PayPal, and Visa. Payment can be submitted through our secure online payment gateway or by telephone.

Sales Taxes

Trudoor withholds applicable sales tax or transaction privilege tax for orders to be delivered to addresses within at least eleven US States. Orders picked up at our Phoenix warehouse are subject to tax. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other location. Customers reselling goods or using the goods provided by Trudoor for an exempt purpose may be exempt from tax. A completed Exemption Resale Certificate must be presented before a sale can be exempt from sales tax or transaction privilege tax. Please email a copy of the tax exemption form to tax@trudoor.com

Lead Times

Most standard or non-custom doors have a lead time of 5-20 working days, order to delivery. Due to the complexity and many custom options of our products, lead times can vary from one order to the next. Some custom orders can take up to 6-8 weeks. An approximate ship date will be provided to you after your order has been confirmed. Shipping times are based on best estimates but are not guaranteed. Trudoor will not accept orders with a penalty or late delivery provision without being advised of such a clause when the order is placed and accepts such conditions in writing.

Shipping Policies

Shipping costs: Freight costs vary depending on the order size and shipping destination. You will receive a freight price with your quote. Door and frame orders are palletized and/or crated before shipping. All orders shipped outside of the Phoenix, Arizona metro area are subject to a crate fee charge. Standard shipping does not include liftgate service or delivery appointments, but these services are available for additional fees if requested. If these extra services are not in writing on your quote, the services will not be paid for by Trudoor.

Shipping methods: Most door and frame orders are shipped LTL Freight “tailgate delivery” or “back of the truck” via a ground freight carrier, direct from the manufacturer(s) or from Trudoor, in Phoenix, AZ. Many Arizona orders are shipped and delivered by Trudoor trucks. Arizona orders delivered by Trudoor are delivered “Back of Truck, Dock/Tailgate Delivery” (Recipient Responsible for Unloading; Driver Will Not Assist in Unloading). Pick up from our Phoenix, AZ warehouse is available. Some knocked down door frames can be shipped via FedEx ground.

Tracking info and/or PRO numbers will be provided once your order has been shipped.

See our shipping info page for more details.

Changes and Order Cancellations

The following applies to any cancellation of the part (or all) of an order, or any change to an order, after receipt by Trudoor.
Order Changes or Cancellations must be reported within 24 Hours. Change orders or cancellations requested after 24 hours are subject to the approval of Trudoor. Additional charges may apply, including restocking fees. Order cancellations on custom, modified or fabricated orders are not accepted and will be charged at the full quoted price, minus shipping expenses. Trudoor reserves the right to reject any change order request submitted after 24 hours.

Returns

Trudoor does not allow returns for any material sold & received as ordered unless authorized. A restocking charge may be invoked in connection with the return of any product. We do not, by any means accept returns for custom, modified, prepped, pre-finished, or previously installed products that have been altered whatsoever from their original condition. For information regarding freight damage, defective products, warranties, or order discrepancies, see below.

Freight Damages

All shipments not delivered by a Trudoor owned truck are F.O.B. Point of shipment. Title passes at the time of shipment. All freight claims are the responsibility of the purchaser. Customer must note any freight damage on the receiving tickets or bill of lading and shall be responsible for filing claims with the delivery carrier. Trudoor LLC shall not be responsible but will provide assistance in making such a claim. Visibly damaged goods must be reported to the driver, noted on the bill of lading, and should be reported to us within 24 hours of the delivery. If the package shows visible damage and you feel that all or most of the material is unusable, we recommend that you refuse the delivery in its entirety.
NOTE: Surface scratches on metal doors and frames do not constitute damage, as doors are shipped unfinished (primed gray).

Defective Products & Warranties

Trudoor warranties all products under the original manufacturer warranty. Contact us to report a defective product or warranty claim.

Missing or Wrong Items:

Missing or wrong items must be reported within 24 hours of receiving material. Contact us to report missing or wrong items.

Please visit our returns and warranty info page for more details.

See Complete Terms and Conditions for more information