Shipping times are based on best estimates but are not guaranteed. Estimated lead times do not include weekends or holidays. A day refers to an official working day or business day – weekends and holidays are excluded. Trudoor will not accept orders with a penalty or late delivery provision without being advised of such a clause when the order is placed and accepts such conditions in writing.
Doors, Frames, and Complete Opening Packages
Lead times: Most standard or non-custom doors have a lead time of 5-20 working days, order to delivery. Due to the complexity and many custom options of our products, lead times can vary from one order to the next. Some custom orders can take up to 6-8 weeks. An approximate ship date will be provided to you after your order has been confirmed. Shipping times are based on best estimates but are not guaranteed. Trudoor will not accept orders with a penalty or late delivery provision without being advised of such a clause when the order is placed and accepts such conditions in writing.
Shipping costs: Freight costs vary depending on order size and shipping destination. You will receive a freight price with your quote. Door and frame orders are palletized and/or crated before shipping. All orders shipped outside of the Phoenix, Arizona metro area are subject to a crate fee charge. Standard shipping does not include liftgate service or delivery appointments, but these services are available for additional fees, if requested. If these extra services are not in writing on your quote, the services will not be paid for by Trudoor.
Shipping methods: Most door and frame orders are shipped LTL Freight “tailgate delivery” or “back of the truck” via a ground freight carrier, direct from the manufacturer(s) or from Trudoor, in Phoenix, AZ. Many Arizona orders are shipped and delivered by Trudoor trucks. Arizona orders delivered by Trudoor are delivered “Back of Truck, Dock/Tailgate Delivery” (Recipient Responsible for Unloading; Driver Will Not Assist in Unloading). Pick up from our Phoenix, AZ warehouse is available. Some knocked down door frames can be shipped via FedEx ground.
Tracking info and/or PRO numbers will be provided once your order has been shipped.
Vision Lite Frames, Lite Kits, Loose Glass, and Louvers
The policies below apply to orders that do not include doors and frames. Please see the section at the top of this page for info on orders that include doors and/or frames.
Lead times: Most standard size lite kits and louvers typically leave our warehouse in 2-5 days. Cut-to-size glass is usually shipped 3-5 days after an order is placed. Non-stock lite kits, vision lite frames, and louvers usually ship in 10-30 working days. Estimated shipping times are not guaranteed. Expedited processing times may be available. Please call or email us for a quote. 1-844-878-3667 or sales@trudoor.com
Shipping costs: Some items in these categories may ship free depending on quantities ordered, but most items require a handling or packaging fee due to weight and/or the fragile nature of the product types. Freight costs vary depending on order size and shipping destination.
Handling / Package fee ranges per order (48 contiguous states):
Cut-to-size FireLite, Pyran, and Wire Glass: $50.00 to 95.00
Predetermined size loose glass: $35.00 to 50.00
Small to narrow vision complete lite kits: $20.00 to 35.00
Half glass complete lite kits: $45.00 to 95.00
Full glass (large) complete lite kits: $225.00 to 395.00
Small to medium louvers: $20.00 to 30.00
Large louvers: $50.00 to 250.00
Hawaii and Alaska: Ranges vary by location and will be calculated in your cart. Cut-to-size glass cannot be purchased through our eCommerce platform and require a freight quote. Please call or email us for a quote. 1-844-878-3667 or sales@trudoor.com
Shipping methods: Small items will ship via FedEx Ground, UPS Ground, or USPS. Large items and orders with large qualities will ship via LTL Freight. Tracking info and/or PRO numbers will be provided once your order has been shipped. We do not ship to PO boxes. Pick up from our Phoenix, AZ warehouse is available for local customers.
Hardware
The policies below apply to hardware orders purchased through our eCommerce hardware store. Please see the section at the top of this page for info on orders that include doors and/or frames.
Lead times: Shipping times vary per product. Usually ships in XX days listed on product pages are only estimated and not guaranteed. If an item is out of stock or will require significant lead time we will contact you.
Shipping costs (48 contiguous states):
Standard orders above $200.00 qualify for free shipping
Standard orders under $200.00 pay a flat fee of $19.95
Home Delivery: Shipments to residential or non-commercial addresses will be charged a Home Delivery Fee of $5.80
Oversize Items: Items 95″ and above will include an oversize surcharge of $225.00. Items 104” and above will include a surcharge of $350.00
Hawaii and Alaska:
All orders above $2000.00 qualify for free shipping.
Orders below $2000.00 pay a flat fee of $125.00
Home Delivery: Shipments to residential or non-commercial addresses will be charged a Home Delivery Fee of $5.80
Oversize Items: Items 95″ and above will include an oversize surcharge of $395.00. Items 104” and above will include a surcharge of $550.00
Shipping methods: Most orders will ship via FedEx Ground, UPS Ground, or USPS. Large items and orders with large qualities will ship via LTL Freight. Tracking info and/or PRO numbers will be provided once your order has been shipped. We do not ship to PO boxes. Pick-up from our Phoenix, AZ warehouse is available for local customers.